Shipping policy
Delivery information
Christmas period 2025 - Please note that the Museum Shop is now closed for Christmas, it will reopen Sunday 28 December 2025 - please check our website for opening times www.bronte.org.uk/visit
Brontë Parsonage Museum Shop orders are sent via Royal Mail - we may use a courier service if the purchase is of a higher value.
Made to order products such as jewellery may take up to 6 weeks for UK delivery and 10 weeks for international.
Larger orders will be delivered in a re-used or recycled box as part of the Brontë Parsonage Museum's commitment to the environment, focusing on reducing its paper and cardboard consumption.
UK delivery options
- Standard - 2nd class shipping & handling - £4.95
- Express - 1st class shipping & handling- £6.95
We will make every effort to dispatch goods within four working days, and hope to achieve delivery to UK addresses within seven working days of receipt of your order, provided the goods are in stock. However, this may vary in peak periods such as Christmas and during seasonal sale events and during any periods of disruption to services.
International delivery options
- Standard European shipping & handling - £20.00
- Standard Rest of World shipping & handling - £30.00
Deliveries are sent by Air Mail and can normally be expected to arrive within 10 working days. However we ask that you allow 21 working days from dispatch before contacting customer services.
Part Deliveries
If you have ordered more than one item, from time to time we may have to deliver your order in separate shipments. Regardless of the number of deliveries you receive, you'll only be charged the amount that was originally quoted to you at the time you placed your order. All delivery charges will be charged to you on the first order/delivery, any dispatch of a parcel thereafter to complete your order will be free of charge.
Important information for deliveries to the EU and the USA
There may be local duty and/or taxes payable on goods delivered outside the UK. The Brontë Society is not responsible for paying these charges. Customs charges and policies vary widely from country to country.
Orders for international shipping will be subject to import duties and taxes levied on arrival in their destination country. Please note that you are liable for any additional charges for customs clearance and if a package is refused and has to be returned to us, you will also be liable for the cost of this.
If you are unsure of charges and regulations which may apply to your order, please contact your local customs office for information. Generally, customs forms for internal packages will list the value of the contents of your order by product type.
Your privacy is important to us and we know that you care about how information about your order is used and shared. You should therefore be aware that cross-border deliveries are subject to opening and inspection.
Packaging
Our paper padded bags are made from 100% recycled paper. The tissue used in our boxes is fully compostable and may also be placed in your household recycling.